We provide top-tier on site support to resolve computer and technology issues. In addition, Mainstream Technology Consulting is partnered with a 24×7 North American helpdesk provider who can react to issue but who can also proactively monitor the health of your network and computers.
Full helpdesk services include:
- Onsite maintenance agreements
- Time and Material support agreements
- 24 x 7 x 365 monitoring of your entire environment
- Issues will be identified much faster and addressed proactively
- With rapid resolution and problem prevention, we will substantially reduce the costs associated with downtime (lost productivity, lost opportunities and service costs)
- Immediate alerting when issues arise
- Long-term trend analysis and best practices solutions
- Detailed monthly reporting
- You’ll know exactly what is going on in your network
- You’ll know about pending problems and be able to plan accordingly
