Technical Support

We provide top-tier on site support to resolve computer and technology issues. In addition, Mainstream Technology Consulting is partnered with a 24×7 North American helpdesk provider who can react to issue but who can also proactively monitor the health of your network and computers.

Full helpdesk services include:

  • Onsite maintenance agreements
  • Time and Material support agreements
  • 24 x 7 x 365 monitoring of your entire environment
  • Issues will be identified much faster and addressed proactively
  • With rapid resolution and problem prevention, we will substantially reduce the costs associated with downtime (lost productivity, lost opportunities and service costs)
  • Immediate alerting when issues arise
  • Long-term trend analysis and best practices solutions
  • Detailed monthly reporting
  • You’ll know exactly what is going on in your network
  • You’ll know about pending problems and be able to plan accordingly